Terms & Conditions

2.1 Age Requirement

You must be at least 18 years of age to create an Account independently or make a purchase. By doing so, you represent and warrant that you meet this requirement and have full legal capacity to enter into a binding contract under English law.

Where our Aviation Training Operating System (ATOS) is used by an authorised operator, accounts may be created for individuals under the age of 18 by that operator, provided that parental or guardian consent has been obtained. In such cases the operator is responsible for managing the account until the individual reaches 18 years of age.

2.2 Accuracy of Information

You agree to provide truthful, accurate and complete information when registering for an Account and when making a purchase. You must promptly update any information that becomes inaccurate or incomplete.

3.1 Account Creation

To access purchased Courses and other restricted features, you must create an Account. Account creation requires a valid email address and a secure password. You may be asked to verify your email address before your Account is fully activated.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. You must notify us immediately at hello@heliroutes.co.uk if you become aware of any unauthorised use of your Account or any other breach of security. We shall not be liable for any loss arising from your failure to safeguard your credentials.

3.3 One Account Per Person

Each individual may hold only one Account. Accounts are personal to the holder and may not be shared with, transferred to or used by any other person. We reserve the right to suspend or terminate duplicate or shared Accounts without notice.

4.1 Nature of Purchase

All purchases through the Site are one-off payments for Digital Content. We do not operate a subscription model for Course purchases. Once payment is confirmed, you receive lifetime access to the purchased Course at the Tier selected, subject to these Terms.

4.2 Pricing

All prices are displayed in pounds sterling (GBP). Heliroutes Ltd is not currently registered for VAT, so no VAT is charged on purchases. Prices for each product and tier are displayed on the relevant sales page at the time of purchase.

Prices are subject to change at our discretion. The price charged will always be the price displayed at the point of checkout. Campaign discounts may reduce the price payable and are applied automatically or via promotional code at checkout.

4.3 Payment Processing

All payments are processed securely by Stripe, a PCI-DSS Level 1 certified payment processor. We do not store your full card details on our servers at any time. By making a purchase, you agree to Stripe's terms of service in addition to these Terms. Heliroutes is not responsible for any errors, outages or issues arising from Stripe's payment infrastructure.

4.4 Confirmation

Upon successful payment, you will receive confirmation on screen and by email. If you do not receive confirmation, please contact us at hello@heliroutes.co.uk. A purchase is only complete when payment has been successfully processed and confirmed by Stripe.

4.5 Upgrades

You may upgrade from a lower Tier to a higher Tier at any time. The upgrade price will be calculated as the difference between your original purchase price and the current price of the higher Tier. No partial refund or credit is given for downgrading.

5.1 Campaign Discounts

From time to time, we may run promotional campaigns offering discounts on one or more Tiers. Campaign discounts are applied automatically at checkout for the duration of the campaign. We reserve the right to start, modify or end any campaign at any time without prior notice.

5.2 Promotional Codes

We may issue promotional discount codes that can be applied at checkout. Such codes are subject to their own terms (including expiry date and eligible Tiers) and may be used alongside or separately from campaign discounts, as specified at the time of issue. Promotional codes cannot be exchanged for cash, are non-transferable unless expressly stated and may be withdrawn at any time.

5.3 Price Changes

We reserve the right to change the prices of our Courses and Services at any time. Any price change will not affect purchases already completed. We are under no obligation to honour a previous price for new purchases.

6.1 30-Day Money-Back Guarantee

If you change your mind within 30 days of purchase and you have completed less than 20% of the course, we will refund you in full. No questions, no friction.

Two conditions must both be true for a refund to be approved under this guarantee:

• (a) the refund request reaches us within thirty (30) days of the date of purchase shown on your receipt; and
• (b) you have marked fewer than twenty per cent (20%) of the lessons in the course as complete on the date the request reaches us.

Twenty per cent translates to a per-course lesson cap as follows:

A lesson counts as complete the moment you mark it complete inside the course. We use the same record on our side as you see in your progress bar.

6.2 How To Claim

Email us at hello@heliroutes.co.uk from the email address you used to purchase. You do not need to explain why. We confirm receipt within one working day and process the refund within five (5) working days of approval. Refunds are issued via Stripe to the original payment method and typically appear in your account within 5–10 working days, depending on your card issuer.

6.3 What Happens After A Refund

When a refund is approved we remove access to the refunded course from your account. Other purchases on your account (additional courses, tier upgrades) are unaffected. You may repurchase the course at any time at the then-current price.

6.4 Exclusions

The 30-day money-back guarantee does not apply where:

• (a) more than 30 days have passed since the date of purchase;
• (b) you have completed 20% or more of the course's lessons at the time of request;
• (c) the purchase has already been refunded once (in full or in part);
• (d) the payment is the subject of an active card-issuer dispute (chargeback) — in those cases we work with the card issuer instead; or
• (e) the purchase is a tier upgrade (the difference between Standard and Premium, etc) — upgrades follow the original purchase's eligibility window.

6.5 Statutory Rights

This guarantee sits on top of, and does not replace, your statutory rights under UK consumer law. The Consumer Rights Act 2015 gives you separate remedies (repair, replacement, price reduction or refund) if the digital content we supply is faulty, not as described, or not of satisfactory quality. Those rights apply regardless of how much of the course you have completed. If you believe the digital content is faulty or not as described, contact us at hello@heliroutes.co.uk. We investigate every report and respond within 14 days.

6.6 Cooling-Off Period (Consumer Contracts Regulations 2013)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134), distance contracts for digital content carry a 14-day cooling-off period. By proceeding with a purchase and accessing the course, you consent to the supply of digital content before the expiry of that period. The 30-day money-back guarantee in §6.1 is offered separately and is more generous than the statutory minimum: it gives you a longer window and a clear engagement-based test rather than relying on whether you have accessed the content.

7.1 Licence Grant

Upon successful purchase, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the purchased Course and associated Digital Content for your personal, non-commercial educational purposes only.

7.2 Lifetime Access

“Lifetime access” means access for as long as the Course remains available on the Site and your Account remains in good standing, with a guaranteed minimum access period of five years from the date of purchase. We intend to maintain Courses indefinitely but reserve the right to retire, update or replace Course content at our discretion. In the unlikely event that a Course is permanently removed after the minimum access period, we will provide at least 90 days' notice by email to the address registered on your Account.

7.3 Tier-Specific Features

Access to Tools and Mentoring is determined by the Tier purchased. Features included in each Tier are described on the relevant sales page at the time of purchase. We reserve the right to add, modify or discontinue specific Tools or features, provided that the core Course content remains accessible.

7.4 Personal Use Only

Your access is strictly personal. You may not share your Account credentials, allow others to access Course content through your Account, stream or display content publicly or use the content for any commercial purpose including but not limited to resale, redistribution or incorporation into any other product or service.

8.1 Ownership

All content on the Site — including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, course materials, tools and the design and layout of the Site itself — is the exclusive property of Heliroutes or its licensors and is protected by copyright, trade mark and other intellectual property laws of England and Wales and by international treaties.

8.2 Trade Marks

The Heliroutes name, logo and tagline “Aviation Knowledge Base” are trade marks of Heliroutes. You may not use any of our trade marks without prior written consent.

8.3 Restrictions

You may not, and you agree not to, in whole or in part:

• (a) copy, reproduce, duplicate, republish, download, post, broadcast, record, transmit or otherwise make available any content from the Site;
• (b) modify, adapt, translate, reverse-engineer, decompile or disassemble any portion of the Site or its underlying software;
• (c) create derivative works based on any content from the Site;
• (d) use any automated means (including bots, scrapers, spiders or crawlers) to access, monitor or copy content from the Site;
• (e) remove, alter or obscure any copyright, trade mark or other proprietary notices;
• (f) use screen recording, screen capturing or similar technology to capture Course content;
• (g) circumvent or attempt to circumvent any content protection measures implemented on the Site; or
• (h) share, upload or distribute any content from the Site on any platform, website, file-sharing service or social media channel.

8.4 Enforcement

We actively monitor for and pursue unauthorised use of our intellectual property. Infringement may result in immediate Account termination, legal proceedings and claims for damages including (where applicable) an account of profits. We reserve all rights and remedies available under the Copyright, Designs and Patents Act 1988 and at common law.

9.1 Acceptable Use

You agree to use the Site and Services only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the Site. You must comply with all applicable laws and regulations.

9.2 Prohibited Conduct

Without limiting the generality of clause 9.1, you must not:

• (a) use the Site in any way that is fraudulent, deceptive or misleading;
• (b) use the Site to harass, threaten, abuse or cause distress or inconvenience to any person;
• (c) transmit or upload any material that is obscene, offensive, defamatory, discriminatory or otherwise objectionable;
• (d) transmit any viruses, malware, trojans or other harmful code;
• (e) attempt to gain unauthorised access to any part of the Site, other users' Accounts or any systems or networks connected to the Site;
• (f) impersonate any person or entity or misrepresent your affiliation with any person or entity;
• (g) use the Site for any commercial purpose not expressly permitted by these Terms; or
• (h) engage in any activity that could damage, disable, overburden or impair the Site or interfere with any other party's use of the Site.

9.3 Consequences

Breach of these conduct requirements may result in immediate suspension or termination of your Account, forfeiture of access to purchased content and legal action where appropriate.

10.1 Educational Information Only

The content provided through our Courses and on the Site is for general educational and informational purposes only. It does not constitute professional aviation training, legal advice, financial advice or any other form of professional advice. Heliroutes is not a flight training organisation and does not provide flight instruction. You should always seek qualified professional guidance before making any decisions relating to flight training, career choices or financial commitments.

10.2 No Guarantee of Outcomes

We do not guarantee any particular outcome, result or career progression as a result of using our Courses or Services. The aviation industry is subject to regulatory changes, market conditions and individual circumstances beyond our control. Your success will depend on many factors including your own effort, aptitude and external conditions.

10.3 Limitation

To the maximum extent permitted by law, Heliroutes, its founders, employees, agents and affiliates shall not be liable for any:

• (a) indirect, incidental, special, consequential or punitive damages;
• (b) loss of profits, revenue, data, goodwill or anticipated savings;
• (c) loss arising from reliance on any content provided through the Site or Courses;
• (d) damage to your device, software or data arising from your use of the Site; or
• (e) any interruption, suspension or termination of the Site or Services,

howsoever arising, whether in contract, tort (including negligence), breach of statutory duty or otherwise.

10.4 Maximum Liability

Subject to clause 10.5, our total aggregate liability to you in respect of all claims arising under or in connection with these Terms shall not exceed the amount you paid to us for the specific Course or Service giving rise to the claim.

10.5 Exclusions

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or (d) any matter for which it would be unlawful for us to exclude or limit our liability.

12.1 Payment Processing — Stripe

All payment transactions are processed by Stripe Payments Europe, Ltd. By making a purchase, you agree to Stripe's Terms of Service and Privacy Policy. We are not responsible for any acts or omissions of Stripe, including but not limited to processing errors, security breaches or service outages.

12.2 Authentication and Database — Supabase

We use Supabase for user authentication and data storage. Your Account credentials are managed through Supabase's authentication service. Passwords are hashed and never stored in plain text. While we take reasonable steps to ensure the security of data held via Supabase, we cannot guarantee that such third-party infrastructure is free from vulnerabilities. Supabase's own terms and privacy policy apply to the extent relevant.

12.3 Hosting — Vercel

The Site is hosted on Vercel's infrastructure. While we endeavour to ensure the Site is available at all times, we do not guarantee uninterrupted access and are not liable for any downtime, outages or performance issues attributable to our hosting provider.

12.4 External Links

The Site may contain links to external websites, resources or services operated by third parties. Such links are provided for your convenience only and do not imply endorsement, sponsorship or approval. We have no control over and accept no responsibility for the content, privacy policies or practices of any third-party websites.

13.1 Data Protection Legislation

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) as retained under the European Union (Withdrawal) Act 2018 and the Data Protection Act 2018. Full details of how we collect, use, store and protect your personal data are set out in our Privacy Policy, which forms part of these Terms.

13.2 Your Rights

Under data protection legislation, you have the right to access, rectify, erase, restrict the processing of and port your personal data, as well as the right to object to processing and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at hello@heliroutes.co.uk.

13.3 Cookies

We use cookies and similar technologies as described in our Cookie Policy. We use cookies and similar technologies as described in our Cookie Policy and in accordance with the preferences you set via our cookie consent mechanism.

14.1 Informal Resolution

In the event of any dispute, claim or controversy arising out of or relating to these Terms or the Services, you agree to first attempt to resolve the matter informally by contacting us at hello@heliroutes.co.uk. We will endeavour to resolve any complaint within 14 days of receipt.

14.2 Alternative Dispute Resolution

If we are unable to resolve a dispute informally, you may refer the matter to an approved alternative dispute resolution (ADR) provider. For UK consumers, information about ADR is available from the Citizens Advice Bureau. You may also use the European Commission's Online Dispute Resolution platform where applicable.

14.3 Legal Proceedings

Nothing in this clause prevents either party from commencing legal proceedings in the courts of England and Wales at any time.

15.1 Termination by You

You may close your Account at any time by contacting us at hello@heliroutes.co.uk. Closing your Account does not entitle you to a refund for any previously purchased content.

15.2 Termination by Us

We may suspend or terminate your Account and access to the Services where we have reasonable grounds to do so, including where: (a) you have materially breached these Terms; (b) your Account has been used for fraudulent or illegal activity; (c) your continued use poses a genuine risk to the Site, other users or our business; or (d) we are required to do so by law. Except where immediate action is necessary to prevent harm or comply with a legal obligation, we will give you reasonable notice and an opportunity to remedy any breach before termination takes effect.

15.3 Effect of Termination

Upon termination, your right to access the Site and all purchased content will cease immediately. Clauses which by their nature should survive termination shall survive, including but not limited to intellectual property (clause 8), limitation of liability (clause 10), indemnification (clause 11) and governing law (clause 17).

16.1 Right to Amend

We reserve the right to amend these Terms at any time. Amendments will be published on this page with an updated effective date. Where we make material changes, we will endeavour to notify you via email or through a prominent notice on the Site.

16.2 Acceptance of Changes

Your continued use of the Site and Services after any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must stop using the Site and contact us to close your Account.

17.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

17.2 Jurisdiction

The courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims). If you are a consumer, you may also bring proceedings in the courts of the country in which you are resident.

17.3 Consumer Rights

If you are a consumer resident in the United Kingdom, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

21.1 Whole Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Heliroutes in relation to your use of the Site and Services. They supersede all prior agreements, representations, warranties, promises and understandings, whether written or oral, between the parties with respect to the same subject matter.

21.2 No Reliance

You acknowledge that in entering into these Terms you have not relied on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the documents referred to in them.

21.3 Third-Party Rights

These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to any person other than the parties to these Terms.